Passenger Guidance

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For New Customers - From boarding procedure to boarding

For passengers boarding without vehicles
  • 1. Please come to the port early enough so that you can finish boarding procedures by 30 minutes before the departure time.
  • 2. Once you arrive at the port, please complete the boarding procedure at the ticket counter.
  • 3.
    Boarding Procedure
    We accept credit cards (JCB, American Express, Diner's Club, DC, VISA, Master and UC).
  • 4. After your boarding procedure is completed, please wait in the waiting room or near the gate until our staff is ready to let you board.
For passengers boarding with vehicles
  • 1. Please come to the port early, preferably about one hour before the departure so that you can finish boarding procedures by 40 minutes before the departure time.
  • 2. Once you arrive at the port, please park your car at the car ferry vehicle boarding point (vehicle passenger waiting room) and complete the boarding procedure at the ticket counter.
  • 3.
    Boarding Procedure
    • ・You need to have your vehicle inspection certificate with you.
    • ・Fill out the vehicle transportation application form available at the ticket counter and submit it to the ticket counter along with the vehicle inspection certificate. Please purchase both the passenger boarding ticket and vehicle transportation ticket.
    • ・We accept credit cards (JCB, American Express, Diner's Club, DC, VISA, Master and UC).
  • 4. After your boarding procedure is completed, please wait until our staff is ready to let you board.
For passengers boarding without vehicles
  • 1. Once you hear the boarding announcement, proceed to the ticket gate (automatic ticketing machine) and scan the QR code on the ticket.
  • 2. After passing through the gate, please board following the guidance sign

For passengers boarding with vehicles
  • 1. Once you hear the boarding announcement, move your vehicle into the ferry following the guidance of the staff.
    • ※Drive your vehicle on your own and make sure that all your fellow passengers are with you in the vehicle.
    • ※You will need to show your ticket (for verification) before and after the boarding is initiated, so please have your boarding ticket as well as vehicle transportation ticket ready.
  • 2. Once you are inside the ferry (parking area), please park your vehicle following the guidance of the staff.
  • 3. After parking your vehicle, please go up to your cabin.
    • ※While the ferry is in operation, you are prohibited to access the parking area based on the provisions under the Marine Transportation Act.
      Before you go up to your cabin, please make sure that you have all the items you may want from your vehicle.
  • 4. Same as when you boarded, get off the ferry with all your fellow passengers in the vehicle.
    Once you hear the disembarkation announcement, please move to the parking area.