I lost my boarding ticket. Can I still board the ferry? About boarding You cannot board the ferry, if you lose your paper boarding pass. Please purchase a new boarding ticket at the ticket counter and inform the ticket counter staff that you have lost your boarding ticket. A Repayment Certificate will be issued at the counter. Suppose the lost ticket is found within one year of the Repayment Certificate being issued and submitted together with the Repayment Certificate to the nearest ticket counter. In that case, the ticket will be refunded after the prescribed fee is deducted. Return to FAQ Top