I have not received a reservation confirmation email. About reservations The following are possible reasons why you may not have received a reservation confirmation email.– Please check your spam folder or any folder other than your regular inbox folder.– Your mailbox may be full.– The email address you entered at the time of registration may be incorrect.– If you have registered specific domain names for settings to receive emails on your smartphone or other device, you may not be able to receive our emails. Please set your device to accept emails from @sadokisen.co.jp (domain specification). Note: If you still have not received our emails after checking the above, there may be a problem with our reservation system.Please call our reservation center for further information. We apologize for the inconvenience.Sado Kisen Reservation Center, Tel. 025-245-6122, Hours: 10:00 a.m. to 5:00 p.m. (Closed on Sundays/public holidays/New Year holidays) Return to FAQ Top