SADOKISEN OFFICIAL WEBSITE

Introduction

The Internet Reservation Service (hereinafter referred to as “the Service”) is an online reservation platform operated by Sado Steam Ship Co., Ltd. (hereinafter referred to as “the Company”) via the Internet (hereinafter referred to as “the Website”).
By using the Service, users are deemed to have agreed to the following Terms and Conditions for the Internet Reservation Service (hereinafter referred to as “these Terms”).

Article 1 (Scope of Application)

1. These Terms and Conditions shall apply to the Service.
2. Matters not stipulated in these Terms and Conditions shall be governed by the transportation terms and conditions, various business regulations, user guides related to online reservations, information and notices on our website, and the membership terms and conditions set forth by credit card companies.
3. The Company may revise these Terms and Conditions, as well as any guides or notices, by posting such changes on its website. Upon such posting, the revised terms shall be deemed accepted by the user.

Article 2 (Membership Registration)

1. Membership registration is required to use this Service.
2. Only users who agree to these Terms and Conditions may register as members.
3. Registration by anyone other than the individual user, such as by a representative or travel agency, shall be invalid.
4. To register as a member, users must provide their name, date of birth, postal code and address, telephone number, email address, password, and other required information.
5. Member Information:
   1. Users are responsible for managing their registered email address and password, and must not lend, transfer, or otherwise share them with third parties.
   2. The Company shall not be liable for any damages incurred by the user due to theft or misuse of their email address or password by a third party.
6. The Company may, without prior notice, cancel a user’s membership registration if any of the following apply. The Company shall not be liable for any damages resulting from such cancellation:
   1. Registration is made using false or invalid contact information or email address.
   2. The user has a history of fraudulent use of the Service or non-payment of fares or fees.
   3. The registered contact information is incorrect or invalid, making it impossible to confirm reservations or communicate with the user.
   4. The user has not used the Service for five years or more.
   5. Any other case in which the Company deems the user to be inappropriate.

Article 3 (Changes to Membership Registration Information)

1. If there are any changes to your membership registration information (such as your name, postal code, address, telephone number, etc.), please promptly update the information on this website.
2. Communications from the Company to the user will be sent to the telephone number or email address registered in the membership information. If the user fails to update their information and a notification from the Company does not reach the user, the notification shall be deemed to have been delivered at the time it would normally have been received.

Article 4 (Withdrawal from Membership)

1. If you wish to withdraw your membership, you may do so by completing the prescribed procedure on this website.

Article 5 (Handling of Personal Information)

1. The Company shall use users’ personal information solely for the following purposes and shall not use it for any other purposes:
   1. Communication with users
   2. Efficient operation of the Company’s business
   3. Marketing activities related to products and services provided by the Company (including providing information via email, direct mail, telephone, etc.)
2. Personal information collected on this website shall not be transferred or disclosed to any third party other than the Company and its subcontractors without the user’s consent, except when disclosure is required by law.

Article 6 (Reservations)

1. A reservation is considered complete when advance payment by credit card has been successfully processed and a confirmation email has been sent to the user.yment.
2. This Service does not accept reservations for freight vehicles, trucks, buses, towing vehicles, camper vans, motorcycles with sidecars, suite rooms, or “Kogane-maru First Class With Dog Rooms.” Please make such reservations by phone.
3. Reservations requiring presentation of certificates or application forms for discounts (e.g., disability discounts), or reservations for groups of 10 or more adults and children (excluding infants), cannot be made through this Service. Please contact us by phone.
4. Reservation changes are permitted up to the following deadlines.
   1. For passengers without vehicles, reservations can be made from two months prior to the departure date until 30 minutes before the scheduled departure time on the day of travel.
   2. For reservations including vehicles (cars, motorcycles, bicycles, etc.), changes must be completed by 9:00 p.m. on the day before departure.
   3. In both cases, changes must be completed within the specified deadlines.
5. If making a round-trip reservation and the return trip falls beyond the two-month advance booking window, reservations will still be accepted as long as the return trip is within 10 days of the outbound trip.
6. Reservations for the following year will begin after the sailing schedule is finalized. If system or fare changes limit the reservation period, the start date for reservations will be announced on the website.
7. Reservations involving vehicles must be made per vehicle. For round-trip reservations exceeding 10 days from the outbound trip, please make separate reservations for outbound and return trips.
8. Except for discounts requiring certificate or application form presentation (e.g., disability discounts), applicable discounts will be automatically applied to the reservation itinerary.
9. For unmanned vehicle transport (e.g., vehicle on car ferry, passenger on jetfoil), please inquire by phone.
10. To receive round-trip or excursion discounts, both outbound and return reservations must be made simultaneously (“round-trip reservation”).
11. Please refrain from making duplicate or fraudulent reservations. If such activity is detected, your membership may be canceled and access to the Service suspended without prior notice.
12. For phone reservations or inquiries, please contact the Reservation Center at 0570-200310 (Business hours: 10:00–13:00, 14:00–17:00; closed on Sundays, public holidays, and year-end/New Year holidays).

Article 7 (Payment)

1. To use this Service, users must make a one-time payment by credit card through this website.
2. Only credit cards that remain valid during the month of the boarding date (or the month of the outbound boarding date in the case of round-trip reservations) may be used.
3. Credit card payments on this website are processed under the following conditions:
   1. Upon completing the reservation, the credit card transaction is immediately processed, and the charge (hereinafter referred to as “billing”) is finalized automatically.
   2. If the reservation is modified and the payment amount changes, a new billing will be processed based on the updated amount. The original payment will be refunded at a later date. Please note that this may temporarily result in duplicate charges until the refund is completed. The timing of the refund depends on the card issuer, so please contact your card issuer directly for inquiries regarding refunds.
   3. If the credit card is declined by the card issuer for any reason, payment through this website will not be possible.
   4. If the user modifies the reservation by phone after completing the credit card payment on this website, the original transaction will be canceled. A new payment must be made in cash or by credit card at the Company’s ticket counter when issuing the boarding ticket.
   5. No refunds will be issued for reservations that are not fulfilled (e.g., no-shows or cancellations without notice).
       

Article 8 (Reservation Changes and Cancellations)

1. Reservation changes are permitted up to the following deadlines:
   1. For passenger-only reservations and changes to class or number of drivers/passengers, changes may be made until 30 minutes before the scheduled departure time on the day of boarding (or the outbound boarding date in the case of round-trip reservations).
   2. For reservations including vehicles, changes may be made until 9:00 p.m. on the day before boarding (or the day before the outbound boarding date in the case of round-trip reservations).
   3. In both cases, the change procedure must be completed by the respective deadline.
   4. For round-trip reservations, changes or cancellations to the return trip are not permitted after the outbound trip has been used.
2. Reservation changes are free of charge, provided there is availability on the desired service. The number of changes via online reservation is not limited, regardless of the provisions in the transportation terms and conditions.
3. Upon completion of a reservation change, a new email containing the URL to display the updated digital ticket will be sent.
4. Cancellations may be made up until the scheduled departure time of the reserved service. However, the cancellation procedure must be completed before the departure time. For round-trip reservations, cancellations must be made before the departure time of the outbound trip.
5. Partial cancellations of either the outbound or return trip in a round-trip reservation are not permitted. In such cases, please proceed with a change instead.
6. Please note that cancellation fees will apply even in cases of mistaken cancellation.
7. Cancellations are subject to the prescribed cancellation fees.
   ※ For details regarding cancellation fees and settlement methods, please refer to Article 9 “Cancellation Policy for Online Reservations.”

Article 9 (Cancellation Policy for Internet Reservations)

1. The following cancellation fees apply when a reservation is canceled:

   Up to 7 days before the boarding date (counting backward from the day before departure)	¥200 per passenger (one-way) ¥200 per vehicle (one-way, includes 2nd class fare for driver) ※ If the driver uses 1st class or special class, an additional ¥200 per one-way trip will be charged as the difference from 2nd class.
   From 6 to 2 days before the boarding date	10% of the total fare (including pet fees) If the amount is less than ¥200, a minimum fee of ¥200 will be charged.
   From the day before departure until the scheduled departure time	30% of the total fare (including pet fees) If that amount is less than 200 yen, then 200 yen.
   After the scheduled departure time (including no-shows)	100% of the total fare (including pet fees)
   If the reserved service is canceled by the Company	No cancellation fee applies ※If the reserved ferry is (or will be) cancelled, no cancellation fee will be charged. However, if the customer cancels the reservation before the Company officially announces the cancellation of service, a cancellation fee will apply.

2. Settlement of cancellation fees:
   1. Credit card payments made through the online reservation site are processed via a payment agency.
   2. Once the cancellation procedure is completed, the original payment amount will be refunded, and only the applicable cancellation fee will be charged to the credit card used at the time of reservation. The timing of the refund depends on the card issuer.
   3. No refunds will be issued for cancellations made after the scheduled departure time (including no-shows).

Article 10 (Boarding Procedure)

1. To board, users must display the digital ticket on their mobile device screen by accessing the URL provided in the reservation confirmation or modification email, or via the member login page. The QR code on the digital ticket must be scanned at the gate’s QR reader. For vehicle boarding, the QR code must be shown to the staff for scanning. (In this context, “gate” is equivalent to “ticket validation” as defined in the transportation terms and conditions.)
   If the user forgets their mobile device or is unable to display the digital ticket, a paper boarding ticket will be issued at the ticket counter.
2. Users applying for discounts that require presentation of a certificate or submission of an application form must present the certificate or submit the designated form at the ticket counter.
   In such cases, once the counter staff processes the change, the applicable amount will be automatically charged again to the credit card used for the original reservation. The original payment will be refunded at a later date, but there may be a temporary duplicate charge. The timing of the refund depends on the card issuer.

Article 11 (Cancellations of Vessel Operations, etc.)

1. In the event of natural disasters, fires, maritime accidents, vessel malfunctions, or other unavoidable circumstances, operations may be suspended.
2. If the reserved service is canceled and the transportation contract between the Company and the user, as defined in the Company’s transportation terms and conditions, cannot be fulfilled, the Company will, upon the user’s request, take one of the following actions:
   1. Provide transportation on another Company-operated route with available capacity.
      ※ Alternative transportation is limited to the capacity of vessels operated by the Company. We appreciate your understanding of the operational constraints.
   2. Refund the fare and charges for the unused segment.
   3. Extend the validity period for the unused segment.
      ※ In all cases above, if the boarding ticket is lost or discarded, the Company will not be able to respond.
3. The Company shall not bear any costs related to travel to or from the boarding or disembarkation ports, or any other travel-related expenses not covered by the transportation contract.

Article 12 (Service Suspension)

1. The Company will suspend this Service daily for 30 minutes from 2:00 a.m. to 2:30 a.m. for server maintenance. However, the suspension period may be changed at the Company’s discretion. In such cases, prior notice will be provided on the Company’s website or through other appropriate means.
2. In the event of an emergency, the Company may temporarily suspend the Service without prior notice.

Article 13 (Service Limitations)

1. The use of this Service is subject to limitations based on the scope of services provided. Services beyond these limitations cannot be offered.
2. To protect personal information and ensure the functionality of the Service, the Company may impose restrictions on the use of certain devices or software, including encryption strength requirements. Users are responsible for preparing their own usage environment at their own expense.
3. To ensure the security of personal information and other data, if payment is not completed within 20 minutes after starting the reservation process, the reservation will be deemed invalid and the Service will be terminated without saving any entered information. The Company shall not be liable for any disadvantages or losses incurred by the user as a result.

Article 14 (Disclaimer)

1. If a user causes inconvenience or damage to others through the use of this Service, the matter shall be resolved between the parties involved, and the Company shall bear no responsibility.
2. The Company shall not be liable for any inconvenience or damage incurred by the user due to inability to use the Service caused by reasons stated in Articles 11 and 12 or due to communication environment issues.

Article 15 (Governing Law)

1. The formation, validity, performance, and interpretation of these Terms and Conditions shall be governed by the laws of Japan.

Article 16 (Jurisdiction)

1. In the event of a dispute between the user and the Company regarding the use of this Service, both parties shall make sincere efforts to resolve the matter.
2. If the dispute cannot be resolved between the parties, the court having jurisdiction over the location of the Company’s headquarters shall be the exclusive court of first instance, and the matter shall be resolved in accordance with the laws of Japan.

Supplementary provisions
Established on March 2, 2012
Revised on December 5, 2012
Revised on February 1, 2013
Revised on July 8, 2015
Revised on August 1, 2017
Revised on March 31, 2018
Revised on February 19, 2021
Partially revised on July 5, 2021
Partially revised on October 13, 2022
Revised on February 28, 2023
Partially revised on November 2, 2023
Revised on December 13, 2023
Revised: July 1, 2025

Operations Division, Transportation Department, Sado Kisen Co., Ltd.
9-1 Bandaijima, Chuo-ku, Niigata-shi, Niigata 950-0078