Please note that our services may be canceled due to high seas or poor visibility.We make judgments based on a comprehensive analysis of several data points, including wave height, swell, wind strength and direction, and visibility.If a storm warning, wave warning, or other warning is issued for Niigata Prefecture in the weather forecast, there is a possibility that our services may be canceled.However, issuing such warnings is only a guide, and the presence or absence of weather warnings does not determine whether or not our services will be canceled.
The status of all car ferry services and the first Jetfoil service for the day will be available at midnight on the Operation Status page. The status of Jetfoil services other than the first one will be announced after 6:00 a.m.The decision to cancel a service may be made one hour prior, depending on the weather and sea conditions of the day.Also, depending on the situation, we may cancel a service the day before.
Click here for service status
If a customer cancels a reservation at their discretion before our company decides to cancel the service, the customer will be charged the prescribed cancellation fee.
If a service is canceled, we will contact customers who have reserved the service with us.(For Internet reservations, we will contact the registered e-mail address; for reservations made through a travel agency, we will contact the travel agency)